The Messenger bot is one of the cooler new features we have rolled out in 2020! It works with your Facebook Business Page's Messenger account. Our bot has a light, medium, and high setting. The light version is simply making the Messenger conversation between you and your consumers possible by adding the messenger icon all throughout your site. When a customer wants to reach out to you, they decide how that will happen, either by phone, in person, via email or through Messenger. When they choose Messenger, their message goes directly to you (or your staff) and the conversation includes just you and the consumer.
The medium version of the bot has all the same stuff that light has, only now all those conversations get stored on our server. This makes it possible for you log into ShopAutosOnline.com (SAO) at any point and review all past conversations going back at least one year. If you remember having a conversation with someone wanting a Spider, for instance, but you didn't have any at the time, you could search your messages in SAO's dealer portal, find that original conversation, and respond via Messenger without leaving SAO! It puts all your leads together in one place so that you can not only monitor them, but also measure them.
The Heavy version of the bot has all the same features as the first two versions, but this 3rd version offers Auto Reply using AI. Artificial Intelligence still comes off as artificial, but if your staff is too busy selling cars to stop and respond to every lead coming in from Messenger, we can help keep that conversation going until a staff member is free to take over the conversation. In this version all inbound messages are scanned for certain key words. When they ask about financing, for instance, the first reply might be to give them a url to your site's credit app. If they ask about vehicle condition or number of owners, we could send them a url to the Carfax report (assuming you have a Carfax account). The possibilities are endless. Still, we encourage one of your humans take over and when they do get involved in a conversation, our auto replies stop so that you do not have two respondents bombarding your consumer. Facebook ranks dealers based on response time and there is no faster response time than an auto reply. Our auto replies are customizable and always growing.